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Buying from Saunabits
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0121 766 7888
Buying from Saunabits

Privacy Policy
Returns Policy and Procedure
Unwanted Goods (Internet Sales Only)
Faulty or Damaged Goods
Terms and Conditions of Sale
Contacting Us


Privacy Policy

Security is very important to us as it is to you. We recognise that you trust us to keep your personal data safe and only use it responsibly for the purposes of providing you with a service. To keep your personal data safe, all orders are transmitted to us using 128 bit encryption for your complete peace of mind.

Credit card details are not stored by Saunabits. HSBC Bank Plc will hold your details so you can be assured of credit card details safety.

We restrict the use of your personal data to process your internet orders and to keep you informed of order status.

We assure you that we will never sell your details to any other company.


Returns Policy and Procedure

Please email: saunabits10@yahoo.co.uk and detail the goods you wish to return, reason and your telephone number. You will be contacted as soon as possible to discuss the best way to proceed.


Unwanted Goods (Internet Sales Only)

If you've received goods and have simply changed your mind about purchasing them, you may return the goods to us for a full refund or exchange subject to the following conditions:

  • The goods are returned in a brand new and unused condition.
  • You inform us via email (address below) of your wish to cancel within seven working days, starting the day after delivery.
  • The ordered goods are not made or modified to your specification or clearly personalised.
  • You arrange for safe return delivery at your cost. You will be given the address after you contact us.
  • Goods must be returned within 21 days. You are responsible for returning the goods with original packaging.
  • If returned goods are refused by Saunabits because the above criteria is not met, you will be asked to pay for the return carriage back to you.

Faulty or Damaged Goods

At Saunabits, should you experience a problem i.e. faulty or damaged goods, a repair, exchange or refund will be offered if the goods do not comply with the Sale of Goods Acts 1995 (UK).

We reserve the right to establish proof of purchase and to send the product for testing before proceeding with any refund, repair or exchange.


Terms and Conditions of Sale

To reduce fraudulent use of customer credit cards, all orders are accepted at our discretion and are subject to various security checks. In most cases, we will ship to any convenient address, but we reserve the right to decline your order if we believe this represents a security risk.

We are not obliged to supply the goods until we have confirmed your order and are supplied subject to availability. In the event that we are unable to supply the item ordered (i.e. colour) we will inform you as soon as possible.

All prices are in pounds sterling.


Contacting Us

If you have any questions regarding terms of sale, please email: saunabits10@yahoo.co.uk or call us on 0121 766 7888

Zoki UK Ltd - Zoki Works - Alcester Street - Birmingham - B12 0PH - Telephone - 0121 766 7888 Fax - 0121 766 7962